Job Description

** Bell Person**

**Job Category****:** Resort Operations **Requisition Number****:** BELLP003558 Showing 1 location **Job Details**

**Description**

**Essential Duties and Responsibilities (other duties may be assigned):**

***Resort Wide:***

* Consistently follow the Signature Guest Engagement service standards at all times.

* Follow all company and department policies and procedures.

* Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.

* Adhere to attendance policy and report to workstation at scheduled start time.

* Propose ideas or find ways to improve services, systems, and/or procedures.

***Department:***

* Maintain a neatly groomed appearance that is in compliance with the Welk Resorts standards. For this position, appropriate dress includes a clean, pressed uniform worn in adherence to the Front Office Uniform Dress Code.

* Check in with the department manager or supervisor to ascertain any special needs or events for the day.

* Cooperate with coworkers and management.

* Work to resolve conflicts with other team members, or see a manager if resolution is not possible.

* Assist Front Office team members with check-ins, check-outs and/or other tasks, as directed by the Front Office Supervisor or manager.

* Assist PBX team members with fielding incoming guest calls and requests while maintaining a positive and professional tone at all times.

* Be able to use the basic functions of Front Office computer programs including but not limited to Timeshare Ware, HotSOS, Saflock, and Microsoft Outlook and Word.

* Be knowledgeable and provide information regarding hotel facilities, hours of operation, key personnel, special activities and functions in the resort as requested.

* Provide directions to the resort from any location as requested.

* Handle luggage assistance requests and ensure that prompt courteous service is provided.

* Handle deliveries in a prompt and courteous manner.

* Be familiar with all departments and key personnel in each department.

* Be able to safely operate a Bell cart and obtain Bell cart driving certification.

* Perform all duties listed on the bell checklists (opening, closing, cart cleanliness) and inform department manager of any duties that are not clearly understood.

* Complete all duties on the bell checklists (opening, closing, cart cleanliness), and inform department supervisor or manager immediately if any items on the checklist cannot be completed during the shift.

* Assist with mail/package deliveries as directed by the department supervisor or manager.

* Be present at the Bell Podium/Front Desks areas to greet, welcome and engage with guests.

* Read all departmental memos and inform supervisor or manager of any information that is not clearly understood.

* Report to the supervisor or manager any supplies that are needed or any safety concerns that need to be addressed.

* Alert the following shift of any duties that have not been completed or of any pertinent information regarding special situations.

* Assist other departments and other team members when necessary.

* Perform all other tasks as assigned by department supervisor or manager.

***Qualifications:***

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements following this paragraph are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

***Education and/or Experience:***

Must have a valid drivers license and be able to operate a motor vehicle safely. Six (6) months prior experience or training required. Hospitality experience is preferred.

***Language Skills:***

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

***Physical Demands:***

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the team member is regularly required to talk or hear. The team member is frequently required to walk and sit. The team member is regularly required to stand and use hands to finger, handle or feel. The team member must frequently lift and/or move up to 50 pounds.

***Work Environment:***

The work environment characteristics described here are representative of those the team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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