We are looking for a highly organized and bilingual (French & English) Customer Support Representative to assist a client in the property management industry. This role is responsible for providing after-hours support to guests, coordinating with internal teams, and ensuring a smooth guest experience from booking to check-in. Key Responsibilities: 1. Guest Communication Respond promptly and professionally to after-hours guest inquiries via live chat, SMS, email, and phone. Address booking concerns, urgent issues, and special requests with empathy and accuracy. 2. Coordination Dispatch maintenance and housekeeping teams for urgent matters (e.g., lockouts, emergency repairs). Follow up to ensure all issues are resolved in a timely manner. 3. Reservation Support Process guest payments and verify identification or other required details. Manage check-in workflows and ensure all pre-arrival steps are completed. Tools and Software You'll Use: Microsoft Excel – For maintaining trackers and logs. Cloudbeds – Reservation and booking management. Ikea – Guest journey and experience management. MaintainX – Maintenance ticketing and dispatch system. Language & Communication Requirements: Reading/Comprehension: Able to understand complex guest concerns and internal procedures. Written: Must write clear, professional responses for email and chat support. Speaking: Fluent in English and French with a neutral accent; confident phone presence for handling coordination tasks. Qualifications: Proven customer support experience, ideally in hospitality or property management. Proficiency in French and English (spoken and written). Strong multitasking and problem-solving skills. #J-18808-Ljbffr Hubstaff blog
...Data Analyst $120k$150k USD + equity + benefits Remote (US-based only) Profitable Startup Howrecruit has been retained by a profitable, high-growth home services platform to help them hire a Data Analyst with exceptional skills in designing and evaluating complex...
...Valet Laundry Attendant Four Seasons Hotel and Private Residences New Orleans is seeking a Valet Laundry Attendant to join our dynamic Laundry Team. We are looking for someone with excitement and dedication in serving our guests. The Valet Laundry Attendant is responsible...
...beauty and a rich mining heritage. The Tri-Town of Globe, Claypool and Miami offers convenient shopping locales, including Walmart, Safeway, Fry s and other local stores. Here, our employees and their families can connect with the outdoors and enjoy the family-friendly...
...Equipment operator's set-up and run our metal forming equipment. These machines use high precision custom tooling for heat exchanger... ...change overs. Specific Responsibilities Experience with CNC, Fin Punch Press and/or Expander Operate metal working equipment...
...Job Description Job Description Now Offering a $250 Sign-On Bonus! Join our team as a 1099 Independent Contractor and receive a $250 sign-on bonus after 60 days of active service. Daily Guarantee Available! We're offering a $150/day guarantee to one dedicated...