We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments: Member Services: Inbound customer support Retention: Inbound retention and customer engagement Pre-Cancel Services: Outbound re-engagement and light collections Third-Party Collections: Available by request only Schedules & Availability Training Schedule: Monday to Friday, 9:00 AM - 6:00 PM CST (First two weeks) Post-Training Schedule: Monday to Friday, 10:00 AM - 7:00 PM CST Attendance Requirements: 100% attendance required during training Ongoing attendance must meet a minimum of 93% to qualify for bonuses Key Responsibilities Handle a high volume of inbound and outbound customer calls Resolve customer inquiries efficiently and professionally Document all call activity accurately using internal systems Adhere to all compliance and operational guidelines Maintain performance metrics including attendance and key performance indicators (KPIs) Requirements Fluent in spoken and written English Basic computer literacy and ability to navigate multiple applications Must pass a background check Professional communication skills and customer service aptitude 100% attendance required during the first 3 weeks of training Work Environment Requirements A private, quiet, and secure workspace free from distractions No public or shared environments permitted during work hours Technical Requirements Desktop or laptop computer (Windows 10 or 11 only; Mac and Chromebooks not supported) Dual Core 2 GHz processor (or better) Minimum 4GB RAM At least 80GB available hard drive space Monitor: 18" or larger, with a resolution of 1920x1080 Wired keyboard and mouse (wireless peripherals not allowed) Wired headset with noise-canceling microphone Hard-wired high-speed internet connection (no Wi-Fi or satellite connections): Minimum download speed: 20 Mbps Minimum upload speed: 10 Mbps Firewalled router required (direct modem connections are not permitted) CrewBloom
...Description Eternal Management Group, a top-tier sales and marketing firm based in New York... ...program with Verizon. This entry-level role provides structured training in consultative... ...to learn CRM and territory management software Ability to work independently and manage...
...Educational Services Recruiter Up to $70K + Uncapped Commissions | Hybrid (Mostly Remote) | East Bay, CA Earn a competitive salary with uncapped commissions, enjoy a flexible, mostly remote schedule with occasional on-site collaboration, and make an impact by connecting...
...specialize in temp staffing and temp-to-perm/perm recruiting within the experiential marketing, events,... ...professionalism. ROLE SUMMARY As a Senior Recruitment Manager at STAFFED INC., you will lead the strategy and execution of our talent acquisition efforts, ensuring...
AlliedTravelCareers is working with Medical Solutions to find a qualified Interventional Radiology in Butler, Pennsylvania, 16001! Pay Information $3,142 per week About The Position A facility in Butler, PA is seeking its next amazing IR Technologist (Interventional...
...UNION ROLE AND YOU WILL BE PLACED WHERE THE CURRENT NEED IS.**+ **A HUGE PLUS ++++ IF YOU HAVE AN EDUCATION/SCHOOLING REGARDING MAINTENANCE****Job Description**We are seeking a skilled Maintenance Mechanic/Electrician to join our team. The ideal candidate will possess...