Job Description

Job Description

PLEASE ASSIGN

Short Term Assignment (90 days or fewer)

Remote is fine, EST/CST hours.

WalkMe is a required skill for this role.

The Digital Content Specialist identifies , analyzes, designs, develops, and manages the digital support content for delivery to both internal and external customers and implementation projects as defined by the GTM Leads. The Digital Content Specialist also creates alerts, walk throughs, and ads through “Walk Me” or similar tools.

This position will be a remote contract position.

WHAT YOU WILL BE DOING:

• Develop and design an innovative content that helps to educate and support our internal and external customers on all digital release items and projects in a timely manner.

o Content to be created includes job aids, virtual Knowledge Base documentation, videos, walk throughs, alerts, and others as identified by the Go To Market (GTM) team.

• Gather and analyze technical and product information from various sources (such as product demonstrations, SME, videos, walk throughs, interviewing, emails, etc.) to create content for new or changing functionality.

• Manage content projects effectively to meet deadlines and quality standards in a fast-paced, ever changing environment.

• Proactively escalate issues, roadblocks, and scope changes as they occur, as well as actively positively problem solve.

• Work with subject matter experts (SMEs) and other internal groups to develop and maintain content that meets established quality metrics.

• Practice established content development and maintenance practices as set forth by the GTM Team.

• Create, format, edit, review, and proof content for technical and nontechnical users.

• Maintain the library of content, cataloging it for internal and/or external use in both our Walk Me system and Knowledge Base.

• Stay up to date with the development of new ideas to draw the audiences attention.

Knowledge, Skills, AND Abilities:

• Experience in content development and editing for a digital organization and able to provide relevant examples.

• Communicate information effectively to customers, technical staff, managers, executives, sales and marketing teams.

• Video Creation Skills for quick How To Videos.

• Information gathering: Understand information gathering, analysis, design, verification, and management practices and apply them effectively. Demonstrate information-gathering techniques and apply them.

• Synthesis/reorganization: Restructure information for a better approach to problems or tasks.

• Analytical: Critically evaluate information gathered from multiple sources, reconcile conflicts, and break down complex information into accessible concepts appropriate to the audience.

• Interviewing and questioning: Talk with individuals and groups about their needs and ask probing questions to gather pertinent content.

• Active listening: Use active listening techniques to gather information and delve deeper for more information.

• Active learning: Work with new information to grasp its implications and connections in an ever-changing environment.

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