Eligo Energy is seeking a Customer Service Representative who wants to provide excellent customer service to our clients. Eligo Energy offers an outstanding opportunity for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. We offer competitive hourly compensation with bonus potential. If you enjoy helping others, finding solutions, and are ready to make a difference in customer service, we want to hear from you!
Customer Service Representative:
As a Customer Service Representative in a call center environment, you will work to support commercial and residential customers with their accounts.
Your responsibilities will include, but are not limited to, the following:
Job Description
Develop thorough knowledge of Energy Deregulation, Utility regulations and requirements for retail energy suppliers, Municipal Aggregations, Natural Energy and energy pricing to efficiently assist our customers.
Maintain a high level of world-class customer service and professionalism to each customers.
Provide accurate information to customers by utilizing multiple internal systems to locate, interpret and communicate information to customers.
Escalate complicated issues to the appropriate internal teams to resolve customer requests.
Promote products or solutions that best suit the customer.
Calculate and issue early termination fees according to company guidelines
Act as a subject matter expert for the Tier 1 Customer Service Team
Provide courteous, prompt, and accurate resolution to customer inquiries, which can be carried out via inbound or outbound calls or electronic communication.
Take escalated calls that filter through Tier 1 agents
Promotes a positive work environment.
Research and resolve enrollment failures and dropped customer accounts, billing and rate disputes to minimize any negative financial impact.
Other duties and task may be assigned by the Team Leader
Qualifications:
A minimum of 2 years of Customer Service Experience
Strong analytical and critical thinking skills
Excellent Customer Service skills
Ability to manage and complete multiple tasks
Exceptional communication skills
Accountable-Ability to accept and implement coaching and feedback to achieve performance goals.
Strong Communication skills
Additional Requirements:
The ability to work from home in a virtual work environment
High speed internet connectivity (no hotspot)
A quiet workspace
Ability to use dual monitors to multi-task using multiple applications.
...You Are: High School Diploma or Equivalency Nuclear or a regulated utility/energy company Experience in the last 2 years writing procedures in emergency preparedness or operations for nuclear power plants Must have hands-on experience in the last 6-12 months...
...Job Description Description The Sterile Processing Technician Resident will successfully be admitted to and complete a formal Sterile Processing program. The SPD Tech Resident will be expected to complete and comply with all academic standards of the training program...
...SUMMARY OF POSITION: The Scale House Operator is responsible for weighing inbound and outbound traffic that is picking up and delivering material to Drummonds. This position is located in Drummonds, TN - 30 miles south of Memphis. Hours are Mon-Fri 6a-5p and Saturdays...
Overview PLC Programmer role at Axis Energy Services. The PLC Programmer is responsible for the design, development, installation, and ongoing support of programmable logic controller (PLC) systems within industrial and manufacturing environments.This position requires...
...the Best! We believe we can have fun while doing amazing work.If you are an experienced cabinet or closet installer or have basic carpentry skills and willing to learn more and grow while wanting to find a new work family and build a massively rewarding career, let us...