Job Description

🚀 Customer Success Manager

Mindsmith is a venture-backed, high-growth startup helping corporate learning teams. We're the first AI-native elearning authoring tool (platform for creating custom elearning content). We are experiencing rapid growth (82% in Q1 alone!), and we're looking for a proactive Customer Success Manager to help expand our relationships with large enterprise customers.

🌟 About Mindsmith

Mindsmith accelerates the creation of custom eLearning content using cutting-edge AI technology. Typically, creating just one hour of eLearning content takes 200 hours. Mindsmith supercharges this process, making teams 2-20x more efficient. Our vision goes beyond content creation; we are building the foundational AI infrastructure for all eLearning.

🎯 What You'll Do

Your mission will be to strengthen and expand relationships with our enterprise clients:

• Customer Success Calls: Lead quarterly check-ins with enterprise customers to share roadmaps, metrics, and gather feedback.
• Healthy Customer Metrics: Collaborate to define and monitor critical customer success metrics, ensuring customers are actively engaging and realizing value.
• Conference Attendance: Represent Mindsmith alongside our CEO at industry conferences (~1x/month).
• Expansion Plans: Strategically partner with customer champions to expand usage within their organizations.
• Customer Referrals: Proactively seek referrals from satisfied customers and agency partners.
• Knowledge Base Management: Regularly update our knowledge base to support customer onboarding and ongoing use.
• Customer Support: Respond efficiently and thoughtfully to customer inquiries via Intercom.
• Project Consulting: Offer strategic insights and recommendations on customers' eLearning projects.
• Pricing Strategy: Assist in developing strategies to gradually raise prices at renewal.
• Billing and Contracts: Ensure timely payments, manage contracts, and oversee renewals.
• Demo Management: Conduct product demonstrations with smaller prospects to nurture pipeline opportunities.

🎓 About You

• You think and operate like a founder: high agency, integrity, and ownership. You don't over-index on past experience and are willing to experiment with new, scrappy things.
• You're data-driven: skilled in analyzing customer metrics to proactively address potential issues.
• You care about creating real-world impact.
• You aren't afraid to work really hard.
• You're excited to join a rocketship startup.

💼 Qualifications

• Experience in customer success, account management, or related roles.
• Comfortable presenting to senior stakeholders and executives. You'll be working with some large companies.
• Bonus: Background in eLearning, SaaS startups, or enterprise accounts.

💰 Compensation

• Base Salary: $70-80K, DOE
• Performance Bonus: Up to $10K based on defined metrics (Net Revenue Retention, Time to Value)
• Referral Bonuses: Additional compensation for customer-driven referrals.

🌱 Why Mindsmith?

• Rapid growth trajectory with substantial opportunities for professional advancement.
• Collaborative environment where your input directly influences product and strategy.
• Meaningful work with high-impact enterprise clients.
• Not sure if you tick every box? Apply anyway! We're looking for passion, potential, and a proactive mindset above all else.
• Let's redefine eLearning together! 🚀

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