Job Description

Job Description

About Us:

Smile Boutique Implant Center is a top-rated, boutique implant and cosmetic dental practice in Austin dedicated to delivering exceptional patient care and transforming lives through personalized treatment. Our practice is renowned for its warm, elegant atmosphere, meticulous attention to detail, and patient-focused approach. At Smile Boutique, we don't just treat teeth—we care for people.

About the Role:

We are seeking a professional, personable, and detail-oriented Patient Care Coordinator who excels in delivering concierge-level service within a sophisticated healthcare environment. This essential role blends personalized patient care, front office coordination, treatment presentation support, and marketing assistance.

Primary Responsibilities:

• Provide a 5-star patient experience—from initial phone inquiry through appointment completion
• Answer and professionally manage all incoming patient calls and new patient inquiries
• Schedule appointments effectively and maintain a well-organized, productive daily calendar
• Coordinate new patient paperwork, ensuring smooth onboarding (via email, mail, and in-person assistance)
• Maintain accurate and up-to-date patient lead tracking (training provided)
• Warmly greet patients, offer refreshments, and create a welcoming environment
• Serve as a liaison between the clinical and administrative teams, ensuring seamless patient care
• Communicate proactively with referral offices, sending necessary correspondence and maintaining strong relationships
• Support marketing initiatives, patient events, and promotional activities
• Prepare and send personalized thank-you letters to patients and referring offices

Requirements :

• Minimum of 5 years of experience in dental practice operations (front desk, patient care coordination, or treatment presentation required)
• Experience with complex treatment presentations strongly preferred
• Exceptional interpersonal and communication skills with a polished, professional demeanor
• Ability to multitask efficiently, prioritize effectively, and maintain meticulous attention to detail
• Proactive, friendly, and welcoming presence with a team-oriented mindset
• Desire for long-term professional growth within a premier boutique practice

Preferred Qualifications:

• Background in high-end hospitality or luxury service environment
• Experience with Open Dental software

Compensation & Benefits:

• Competitive pay: $22.00 – $28.00 per hour, commensurate with experience
• Paid time off
• Employee dental benefits
• Monday–Friday, 8-hour shifts (no weekends)
• In-person role at our upscale, beautifully designed Austin office

How to Apply:

Please submit your resume along with a brief cover letter highlighting your relevant experience and sharing why this role appeals to you. We look forward to meeting someone who can grow with our team and help us continue to provide exceptional patient care.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8-hour shift
• Monday to Friday
• No weekends
• Work Location: In-person, Austin, TX

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