Job Description

The Opportunity

Were looking for a skilled Technology Learning and Performance Consultant to join the MMFA Technology team and support key initiatives that impact our career distribution channel. In this role, youll design and deliver engaging technology training for advisors and technology field staffvirtually, in person, and through self-paced LMS moduleswhile also coordinating large-scale learning events for field technicians. Additionally, in this role, you will collaborate with cross-functional teams to enhance field technology solutions and drive adoption, bringing together your expertise in learning strategy, performance consulting, and technology enablement and delivery. The ideal candidate is agile, collaborative, and an exceptional communicator with experience in financial services and a passion for improving the field technology experience.

The Team

We are a cross-discipline technology team that partners closely with our advisor focused distribution channel. We provide exceptional IT Services, including consultation, project planning and management, learning and performance, content management, data analytics, and field website and application development. Our team leverages a broad set of business knowledge and technical skills leading quality delivery of solutions that enhance the financial professional experience.

The Impact

• Serve as a strategic consultant to the field and business leaders, identifying and assessing learning and performance needs related to new technologies and business priorities.
• Design and deliver targeted learning and instructional experiences that improve adoption, proficiency, and confidence with new tools, platforms, and workflows.
• Act as a trusted technology enablement partner, translating technical capabilities into practical solutions that enhance the advisor and firm experience.
• Collaborate with IT, business units, and vendors to ensure technology rollouts are supported with clear communication, training, and performance support.
• Partner with Legal, Compliance, and risk leaders to design required training programs within regulatory standards.
• Lead complex learning and enablement projects, managing stakeholder expectations, timelines, scope, and outcomes across multiple initiatives.
• Support change management efforts by creating just-in-time training resources and user documentation aligned with field workflows and behaviors.
• Mentor peers and training partners in the home office and field on instructional design methods, learning tech platforms, and performance consulting techniques.
• Leverage the Learning Management System (LMS) and other digital tools to deliver, measure, and continuously improve training outcomes.
• Influence cross-functional strategies by representing the voice of the field and aligning enablement efforts with enterprise technology direction.
• Establishes, tracks & reports on critical success factors, adoption criteria and measurable benefits of projects deployed.

The Minimum Qualifications:

• Bachelors degree or equivalent work experience
• 8+ years of relevant experience working in learning and performance and/or project management
• 2+ years of experience presenting to technical and non-technical audiences and at different levels of management, tailoring the message to fit the audience

The Ideal Qualifications

• 5+ years of experience with protection and wealth distribution technology platforms
• Ability to build and convert online learning materials for an LMS through Articulate 360
• Strong familiarity with Microsoft applications including Power Automate.
• Experience coordinating large learning events, both virtually and in-person.
• Proven ability to build trusted relationships, lead without authority, and collaborate effectively across business, technology, and field teams.
• Experienced in managing complex projects and programs from initiation through implementation, including timeline oversight, resource planning, and risk mitigation.
• Ability to create innovative, clear, and compelling presentations and learning materials.
• Skilled at prioritizing multiple objectives in fast-paced environments, balancing competing demands while delivering high-quality outcomes.
• Strong analytical thinker with a talent for synthesizing information, making data-driven decisions, and translating business needs into actionable solutions. Knowledge with Alteryx is a plus.
• Demonstrated success in driving innovation, challenging the status quo, and leading initiatives involving process design, technology enablement, and system enhancements.

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Salary Range:

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees.Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.

Why Join Us.

Weve been around since 1851. During our history, weve learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.

We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. Its more than our company structure its our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, pleasecontact usand share the specifics of the assistance you need.

At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

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