Job Description

Guest Service Agent

Join our team at The Harpeth Hotel as our Guest Service Agent! Great opportunity for a career in hospitality!

Position Profile

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

Essential Responsibilities

Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.

Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.

Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.

Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.

Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.

Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

Manage phone activity including providing general knowledge to callers.

Cancel room reservations according to procedures.

Walk customers in a professional and courteous manner according to procedures.

Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

Required Knowledge, Skills, and Abilities

High school diploma or equivalent experience.

Three to twelve months of employment in a related position guest relation position with this company or other organizations.

Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.

Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

Physical Demands

Ability to stand on your feet for extended periods of time

Bending and lifting to support organization of the hotel and offices

Benefits Package

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests.

At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of history and a small-town vibe, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let's talk!

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