• Provides project coordination and help desk support to volunteers on operation systems.
• Triage support tickets to the appropriate groups within the programs; review and process tax site data requests, and system support tickets.
• Maintain assigned Library sections in the Volunteer Portal ensuring that materials are properly organized and relevant.
• Works closely with the Operations team to coordinate and provide business support to determine business opportunities for increased efficiencies for the program.
• Actively and consistently participate in Operations Team, National Operations Committee-associated meetings, and all team meetings.
• In collaboration with team members, volunteers, and vendors, coordinate the review, development, and enhancement of e-learning courses.
• Bachelor's Degree is required.
• At least 2 years of proven work experience supporting the help desk, contact center, and development of training materials.
• Exhibit a heightened sense of accountability to internal and external stakeholders and for outcomes created.
• Preference to take responsibility, coordinate multiple projects at once, and deliver professional work-product promptly and on deadline.
• Candidate must be proficient with Microsoft Office and have some knowledge of Smartsheet, Zendesk Technology, Salesforce, and JIRA software tools.
• Can be fully remote or onsite in the Washington DC office if preferred.
For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.com
The Consortium
"Combining Talent with Technology"
A consulting firm in Cyber Security is looking for Cyber Security Architects for multiple openings at senior and intermediate levels. The role includes architecting secure systems and leading cyber security engagements. Candidates should have previous experience in IT...
...brand partners. We're looking for an experienced copywriter who can write concise, funny, and compelling ad copy in a range of voices.... ...national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender...
1. Digital Signal Processing (DSP) & Applied Acoustics - Deep understanding of audio codecs, compression artifacts, bitrates, and sampling theory. - Ability to apply noise reduction, voice activity detection (VAD), preamble trimming, and channel separation at scale...
...delicious beverages quickly Working well in fast-paced environments If youve enjoyed working in quick service restaurants, coffee or tea shops, or fast casual restaurant concepts, youll fit in on our team! Here are a few things you can expect as a Snack Bar...
...production bakeries, and a thriving wholesale business. We serve coffee shops, restaurants, hotels, and grocery stores with fresh products... ...Fresh Baguette experiences they love. Roles include Baking, Barista, Sandwich Making, and Customer Service. We are seeking dedicated...