Job Description

Why Join Us? Here are some great benefits:

If you're a musician, we offer the unique opportunity of gig leave – time off to pursue your passion for music and return to your job afterward! Our employees enjoy robust benefits, including Medical, Dental, Vision, 401K with company match, mental health support, paid sick leave, holiday and vacation time, employee discounts, and tuition reimbursement.

POSITION OVERVIEW:

We at Guitar Center believe in fostering an environment where creativity and music thrive. Our mission is to develop and nurture lifelong musicians while making a difference in the world by helping everyone experience the joy of creating music. We strive to create inclusive spaces that put our customers first while fulfilling our mission.

As an Instrument Repair Technician, you will perform maintenance and repair services on customer-owned instruments and assist in maintaining our store inventory. Your expertise will help us grow and enhance the business through exceptional customer experiences and quality workmanship.

Key Traits of Successful Repair Technicians:

• Customer Focus: You understand the essence of customer service and can connect with customers in meaningful ways. Your passion, knowledge, and approachable nature will ensure a fantastic experience for everyone.
• Initiative: You proactively identify opportunities and issues, learning quickly and taking positive action. Your drive will help you develop valuable knowledge and skills.
• Selling Skills: You will participate in our certification program to gain a foundational understanding of our products and effective sales techniques.
• Training Ability: You will communicate information and techniques effectively to help others retain knowledge.

As our Instrument Repair Technician, you will:

• Engage with customers, ensuring their experience is positive and memorable.
• Deliver high-quality craftsmanship while servicing customer-owned instruments.
• Maintain store-owned gear as needed.
• Complete warranty repair work as specified.
• Perform additional duties as assigned.

Requirements:

• Skilled understanding of guitar repair.

Preferences:

• Basic product knowledge of Guitar Center products.

Guitar Center is an Equal Opportunity Employer and values diversity. We provide fair employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Employment decisions are made based on valid job-related requirements.

If you are qualified and need assistance accessing our website or expressing interest in this opportunity, please reach out to us via email.

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