Job Description

About the Role:

The Internet Sales Representative at North Freeway Hyundai will play a crucial role in driving online sales and enhancing customer engagement through digital platforms. This position is responsible for responding to customer inquiries, providing product information, and guiding potential buyers through the online purchasing process. The representative will work closely with the sales team to ensure that leads are effectively converted into sales, contributing to the overall success of the dealership. Additionally, the role involves maintaining an up-to-date knowledge of inventory and promotions to provide accurate information to customers. Ultimately, the Internet Sales Representative will help to create a seamless and positive online shopping experience for customers, fostering long-term relationships and repeat business.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in sales or customer service, preferably in a retail or automotive environment.
• Strong verbal and written communication skills.

Preferred Qualifications:

• Experience with CRM software and online sales platforms.
• Knowledge of automotive products and services.
• Previous experience in internet sales or digital marketing.

Responsibilities:

• Respond promptly to customer inquiries received through the dealership's website and other online platforms.
• Provide detailed information about vehicles, financing options, and dealership services to potential customers.
• Follow up with leads through phone calls, emails, and text messages to nurture relationships and encourage sales.
• Collaborate with the sales team to ensure a smooth transition from online inquiries to in-person visits and sales.
• Maintain accurate records of customer interactions and sales activities in the dealership's CRM system.

Skills:

The required skills for this position include strong communication abilities, which are essential for effectively engaging with customers and addressing their needs. Sales experience is crucial, as it enables the representative to understand customer motivations and close deals successfully. Familiarity with CRM software will be utilized daily to track customer interactions and manage leads efficiently. Preferred skills, such as knowledge of automotive products, will enhance the representative's ability to provide informed recommendations to customers. Overall, a combination of these skills will contribute to achieving sales targets and ensuring customer satisfaction.

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