Job Description

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Job Type: Full-time

Responsibilities :

• Manage and respond to all customer inquiries via phone, email, and social media within 24 hours
  
• Schedule and coordinate jobs using ServiceM8, ensuring efficient use of technician time and resources
  
• Prepare and send quotes to potential clients, following up to maximize conversion rates
  
• Generate and send invoices within 24 hours of job completion, following up on payments as needed
  
• Ensure comprehensive completion of job cards, including all necessary details for invoicing and quality control
  
• Assist with bookkeeping tasks, including reconciliation and financial report preparation
  
• Maintain compliance documentation and records
  
• Manage inventory levels and place orders for materials as required
  
• Coordinate Ergon Energy connection processes, including paperwork and scheduling
  
• Document and continually improve Standard Operating Procedures (SOPs) for all administrative tasks
  

Requirements

• Excellent written and verbal communication skills in English
  
• Proficiency in ServiceM8 or demonstrated ability to quickly learn new software systems
  
• Experience in customer service and administrative roles, preferably in a technical or trade-related field
  
• Strong attention to detail and ability to manage multiple priorities effectively
  
• Basic understanding of electrical and solar industry terminology (training will be provided)
  
• Proactive problem-solving skills and ability to work independently
  
• Comfortable with evolving processes and technologies
  

Scope :

• Full-time position (40 hours per week) with potential for flexible hours
  
• Virtual role with occasional team meetings via video conference
  
• Directly report to the business owner, with potential for growth as the company expands
  
• Responsible for managing administrative processes for operations in Townsville and Charters Towers markets
  

Benefits

Independent Contractor Perks

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job
  

Jobicy JobID: 122581

Job Tags

Permanent employment, Full time, For contractors, Freelance, Immediate start, Work from home, Flexible hours, Monday to Friday,

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