IT Support Engineer Job at E-Solutions, Ambler, PA

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  • E-Solutions
  • Ambler, PA

Job Description

Job Title: IT Support Engineer Location: Ambler, PA Duration: 6 Months (with potential for extension) Job Summary: Seeking a dedicated and hands-on IT Support Engineer to provide onsite technical support at client site (Ambler, PA). This individual will play a key role in supporting day-to-day IT operations, including laptop provisioning, inventory management, and Level 1 support. The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced environment. Key Responsibilities:

  • Laptop Imaging & Provisioning: Prepare and configure laptops for new hires and replacements using standard imaging tools and processes.
  • Inventory Management: Maintain accurate records of laptop and IT equipment inventory.
  • Shipping & Receiving: Handle logistics for incoming and outgoing IT equipment, ensuring timely delivery and receipt.
  • Level 1 IT Support: Provide onsite technical assistance for hardware, software, and connectivity issues.
  • Collaboration: Work closely with the Service Desk and IT onboarding/offboarding teams to ensure smooth operations.
Qualifications:
  • Experience: Minimum 4 years of hands-on IT support or helpdesk experience.
  • Familiarity with laptop imaging tools and asset management systems.
  • Strong organizational skills and attention to detail.
  • Excellent communication and customer service skills.
  • Ability to lift and move IT equipment as needed.
  • Must be available to work onsite 5 days per week.
Preferred Skills:
  • Knowledge of ITIL practices is a plus.
  • Prior experience in onboarding/offboarding IT processes.
Tools & Technologies:
  • Imaging & Deployment: Microsoft Endpoint Configuration Manager (SCCM), Windows Autopilot, or similar tools
  • Asset Management: ServiceNow, or similar tools
  • Remote Support & Ticketing: ServiceNow, Jira, or similar tools
  • Operating Systems: Windows 10/11, macOS (basic familiarity)
  • Productivity Tools: Microsoft Office 365 Suite
  • Hardware: Dell/HP laptops, docking stations, monitors, peripherals

Job Tags

Work at office, Remote work,

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