Network Support Technician Job at DataEdge Consulting, Charlotte, NC

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  • DataEdge Consulting
  • Charlotte, NC

Job Description

Job Description

Network Support Technician / Contract or Contract-to-Hire, Hybrid, Charlotte, NC

About our Customer:

Our DIRECT customer, a global leader in Food services industry is seeking an experienced “ Network Support Technician" to work Hybri in Charlotte, NC. This is a very long term Contract position or CTH.

Must-Have Qualifications:

  • 5+ years sustained helpdesk/ticket-driven network support (LAN/WAN troubleshooting, remote diagnosis, issue resolution).
  • Hands-on with Cisco Meraki full-stack , or equivalent (switches, APs, firewalls, security appliances).
  • Strong understanding of TCP/IP, DNS, OSI model, VPNs, PCI DSS compliance .
  • Proven fast-paced environment in large distributed enterprise experience (National or Regional, high-volume ticket queues, SLA-driven support).
  • Proficiency with ticket management systems (Zendesk strongly preferred).
  • Demonstrated customer service skills under pressure (balancing urgency with empathy).
  • Excellent communication skills (verbal and written, technical and non-technical).
  • Evidence of documentation discipline (consistent ticket notes, troubleshooting steps, RCA).

Nice-to-Have Qualifications

  • Advanced certifications (e.g., CCNP, Security+, Cisco Specialist).
  • Experience in retail or distributed enterprise environments .
  • Exposure to multiple ticketing systems beyond Zendesk.
  • Experience supporting PCI-compliant designs in production.
  • Contributions to process improvements or automation in support workflows.

Job Tags

Long term contract, Contract work, Remote work,

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