Job Description

Parts Specialist

As a Parts Specialist, you will deliver customer service to the field in order to assist in the research and procurement of Parts and Supplies for our technicians and clients as well as aiding in the Inventory and Warehouse aspects for the organization. You will become a partner with our Preferred Customers by consistently delivering exceptional solutions.

You will:

• Order parts for field technicians by reading source documents, verifying order information for correctness, and entering data into specific software fields.
• Produce accurate and timely administrative documents, such as parts order forms, quote sheets, work orders, time sheets, receipts, and truck stock inventory.
• Locate and correct data entry errors or report them to supervisor.
• Maintain logs or activities and completed work and store completed documents in appropriate locations.
• Receive all truck freight shipments and label upon arrival if applicable for your specific location.
• Daily check-in of UPS/FEDEX deliveries with communication to Regional Service Managers if applicable for your specific location.
• Daily check the warranty board for any new parts that need to be returned for credit and apply for RMA.
• Bi-weekly work with operations to ensure all warranty and non-used parts are returned to the vendor/MFG for credit.
• Process and place on WILL CALL all local order pick-ups.
• Follow safe work practices and accident prevention procedures.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

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