Job Description

Job Description

Job Description

Job Description

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list

of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are

reviewed and revised to meet the changing needs of CRF at the sole discretion of management.

Title: Tenant Services Coordinator

Division | Location: Affordable Housing | Powell House

Department(s): Property Management

Reports to: Director of Tenant Services

Compensation Type: Salaried

FLSA Classification: Non-Exempt

Vacation Level: 1

Completed By: AVP, Human Resources

Prepared Date: September 10, 2024

Primary Function and Purpose:

The Tenant Services Coordinator helps to provide safe, secure, and well managed permanent housing

and contributes to the organization’s overall mission of ending homelessness by supporting tenants

transition to and maintain permanent housing. These goals are achieved through individual contact

with the tenants and through organized program activities and workshops. The Tenant Services

Coordinator acts as a resource to the tenants and provides information and referrals for entitlement

programs and services within the community. The Tenant Services Coordinator will collaborate with

the Property management team to ensure tenants with rent arears receive the services needed to

maintain permanent housing.

Essential Duties and Responsibilities:

• Participate in the lease signing meeting with tenants to assist with the review of lease, tenant

policies, etc.

• Meets with tenants to complete intake documentation, assess their needs and provides

information, referrals, and advocacy to tenants as needed. Will orient tenants to the

community during their initial meeting with the tenants.

• Meets with tenants to ensure they meet the requirements to maintain their housing subsidy;

or obtain and maintain entitlement benefits required to maintain permanent housing.

• Assist tenants with preparation of documents needed for recertification of housing voucher.

• In collaboration with the Tenant Services Director develops linkages with the community

organizations and service providers to refer tenants for services, resources and support.

• Provide crisis intervention when needed and refers the tenant to emergency services as

needed.

• Identifies community activities and events and makes information available via bulletin

boards, newsletters, calendar of activities that will be disseminated to the tenants.

• In collaboration with the Director of tenant services will develop and implement a wide

range of program activities which include groups, workshops and social events. Activities

included but are not limited to substance use education, fitness and nutrition, employment

support, social events such as holiday. Conducts monthly workshops, group or social events.

• Supports tenants in learning and engaging in life skills such as navigating and utilizing public

transportation, grocery shopping, cleaning, and accessing community resources. Conducts

monthly life skills engagement activities.

• Collaborate with the Director of Tenant services in developing a tenant committee which can

serve as an informal support network with other tenants and serve as a vehicle for tenant

engagement through tenant driven activities.

• Serve as tenant contact for questions and concerns; redirect tenants to appropriate staff;

keep social service and building management informed of tenant involvement.

• Perform administrative tasks as needed including monthly building newsletter production,

monthly reports, monthly reports, etc.

• Documents tenant services, referrals, etc. in case notes. Maintains a tenant file which must

contain initial intake and assessment, subsidy information and relevant documentation.

Tenant files must meet compliance with agency standards as well as those of city and state

agencies.

• Attends multi-disciplinary approach to services meetings, staff meetings and tenant services

coordinating meetings within the department.

• Other additional duties, directions, and tasks as designated by supervisor.

Position Parameters [other measurable factors]:

• Decision-making responsibilities: Will have very limited challenging decisions that could

impact the operations.

• Problem solving responsibility: Exercise a high level of creativity and the ability to think

analytically to effectively problem solve with limited information at hand.

• Working relationships and contacts: Foster positive relationships with internal contacts

which will include interaction with senior leaders, management, employees within other

departments, and direct reports.

• Impact/importance of function: Accountable for service delivery for resident satisfaction and

to increase positive productivity between Social Services and operations and ensuring

accurate and timely response to issues or concerns that are identified.

Position Requirements and Minimum Qualifications:

• Job-related knowledge:

o Knowledge of project-based FHEPS [Family Homelessness and Eviction Prevention

Supplement] and other affordable housing programs.

o Experience with harm reduction and motivational interviewing techniques strongly

preferred.

• Job-related skills, including language, mathematical, and reasoning (analytical) skills:

o Utilize good judgment and discretion in the handling of confidential information.

o Communicate effectively and establish credibility throughout the organization with

Senior Management, department heads, and colleagues as an effective developer of

solutions to business staffing challenges.

o Demonstrated ability to understand and work with analytical tools, reports and

technology.

o Bilingual Spanish is ideally preferred.

o Proficient in MS Office, Outlook, Excel, PowerPoint, and Adobe, with a high degree of

proficiency in Excel.

o High level of experience and proficiency working within a Property Management

system is a plus.

• Intellectual, creative, and/or communication abilities:

o Great customer service and team management skills.

o Ability to communicate effectively with property owners, vendors, and

tenants.

o Equal ability to work independently or as part of a multi-functional team with

incredible initiative, work well under pressure managing multiple and shifting

priorities to complete complex projects in a fast-paced environment with minimal

direction.

o Frequently collaborate with a wide range of colleagues to deliver expected

results.

o Highly ethical motivated and results-oriented, proven creative problem solver with

positive respectful proactiveness.

o Utilize demonstrated good judgment and discretion in the handling of confidential

information.

o Must be detail oriented, highly organized.

o Excellent project management with strong follow-up skills, time management and

presentation skills.

o Superior oral and written communication skills coupled with strong interpersonal

skills.

• Licenses, certifications, and degrees:

o Two (2) years of satisfactory full-time work experience in Human Services or related

field, or equivalent education and/or related work experience.

o Bachelor's degree from four-year college or university and minimum of four (4) years

of professional experience in Human Services, affordable property management,

housing development, urban planning, community development, or related field is

preferred. Or an associate’s degree with a minimum of two (2) years of professional

experience in one of the fields listed above.

Children’s Rescue Fund, All Rights Reserved 11/19/2024

Confidential & Proprietary Document Page 5 of 5

• Other:

o May be required to work long hours and a varied schedule.

o Travelling throughout various locations in the New York City area.

o Lifting and moving objects weighing up to 30 pounds several times a week.

o Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are

committed to creating an inclusive environment for all employees. All qualified applicants will receive

consideration for employment without regard to race, color, religion, sex, national origin, disability, gender

identity, sexual orientation or protected veteran status

#IND1

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